Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Token Radar ("we," "our," or "us") collects, uses, and protects your data when you use our cryptocurrency analytics platform and related services.

1. Privacy Overview

Token Radar is committed to protecting your personal data and maintaining transparency. We collect only the minimal information necessary to operate our analytics tools, improve user experience, and ensure platform security. We never sell your data to third parties.

We use privacy-friendly analytics solutions that comply with GDPR, the Swiss Federal Act on Data Protection (FADP), and other applicable laws.

2. Information We Collect

Automatically Collected Information

When you visit our website, we may automatically collect:

• Page views and navigation patterns
• Device information (browser type, operating system)
• IP address (stored in anonymized form)
• Referrer information (the site that brought you to Token Radar)
• General geographic region (country or region only)

This data helps us understand how our platform is used and identify performance or usability issues.

Information You Provide Directly

We may collect limited personal information that you voluntarily share with us, such as:

• Newsletter subscriptions (email address)
• Contact or support requests (name, email, message)
• Account registration (if applicable)

We only collect this data when you choose to provide it.

3. How We Use Your Information

We use collected data to:

• Operate, maintain, and improve Token Radar's services
• Analyze usage patterns to enhance features and usability
• Respond to user inquiries and support requests
• Send newsletters and product updates (only with explicit consent)
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Legal Basis for Processing (GDPR / FADP)

Under applicable data protection laws, we process your personal data based on the following legal grounds:

• Legitimate Interest: We process analytics data to improve our services, ensure platform security, and understand user behavior. Our legitimate interest does not override your privacy rights.
• Consent: For optional services like marketing communications, we obtain your explicit consent before processing.
• Contractual Necessity: For paid subscriptions, we process payment and account data to fulfill our contract with you.
• Legal Obligation: We may process data when required to comply with applicable laws, regulations, or court orders.

5. Data Sharing and Third Parties

We may share limited information only in the following cases:

• With trusted service providers (e.g., hosting, analytics, or payment processors) under strict confidentiality agreements
• When required by law, court order, or government request
• To protect the rights, property, or safety of Token Radar, our users, or others
• In connection with a business transaction such as a merger or acquisition (with appropriate safeguards)

6. Analytics and Tracking

Pirsch Analytics

We use Pirsch, a privacy-friendly, cookie-free analytics service that:

• Does not use cookies or tracking scripts
• Hosts data on secure German servers under EU/GDPR compliance
• Anonymizes IP addresses and never stores personal identifiers
• Provides only aggregated, non-identifiable usage statistics
• Is fully open-source and transparent about its data handling

More about Pirsch: https://pirsch.io/privacy

PostHog Analytics

We use PostHog's EU-hosted instance for product and usage analytics to improve Token Radar's functionality. PostHog data is stored on EU servers to comply with GDPR and offers:

• Data anonymization and IP masking
• No third-party tracking cookies
• Aggregate usage insights only
• Full control over data retention and deletion

More about PostHog: https://posthog.com/privacy

GlitchTip Error Tracking

We use GlitchTip for application performance monitoring and error tracking to identify and fix technical issues. Our GlitchTip instance is self-hosted on servers located in the EU to ensure full data control and GDPR compliance. GlitchTip collects:

• Error messages and stack traces when technical issues occur
• Performance metrics and response times
• Browser and device information for debugging purposes
• No personal user data or tracking identifiers

More about GlitchTip: https://glitchtip.com/

Opt-Out Options

You can opt out of Pirsch and PostHog analytics at any time through our cookie settings

7. Data Security

We implement technical and organizational measures to keep your information secure, including:

• Encryption of data in transit (HTTPS/TLS)
• Regular security updates and vulnerability assessments
• Access controls on a need-to-know basis
• Secure hosting infrastructure in reputable data centers
• Data backup and recovery systems

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Analytics data is anonymized and aggregated, with no personally identifiable information retained. User-provided data (such as email addresses for newsletters or support requests) is kept only as long as needed to provide the requested service. You may request deletion of your data at any time by exercising your rights under GDPR/FADP.

9. Your Rights (GDPR / FADP)

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Withdraw consent at any time (for newsletter or analytics data)
• Object to processing in certain cases
• Request data portability where applicable

To exercise these rights, please contact us through our support form

10. Changes to This Policy

We may update this Privacy Policy periodically. Any material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Policy regularly to stay informed.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our support form